will be responsible for the day-to-day 3rd level support and since this is a 24x7x365 environment, he/she required to assist the developers troubleshooting the system. He/she will also form part of a larger team and technical support to customers via various channels such as phone, email, Freshdesk support tickets • both written and verbal. • Attend to all logged support incidents and calls. • Communicate timelines with issue response/resolution. • Attend to all logged support incidents and calls. • Work closely with team lead
issues
- Proactively proposing solutions to improve support of (new) business processes
- Support Operations in BMW Plants as part of the operations support team
- Interaction
calls, and emails
- Troubleshoot system issues and provide support
- Execute changes through configuration
configuration and resolve Production Support calls
challenges for clients in the form of assigned support tickets, service requests or projects, Install configure, upgrade, or troubleshoot technology solutions, Interact with clients to understand their needs domain. Responsible for implementing technical solutions, ensuring they work as intended, and troubleshooting documentation for the implemented solutions and customizations, which may include system configurations, user guides members and Project Manager, to deliver technical solutions. Keep up to date on changes and updates in domain
testing Commit correct code to CVS (Control Version System) Code profiling Create Development test packs Perform Application Support DevOps Application support for all systems Research & Design Research system implications implications and solutions Research latest technologies and methodologies Treating Customers Fairly and Compliance Training and development, Employee relations Manage people efficiencies through leave management, headcount
Network consult/design/support/implementation position. Responsible for analysing and evaluating customer and implementation of high-performance network solutions. • Independently perform moderately difficult design, detailed configuration, integration and support of existing and future technologies within assigned switches, routers, wireless controllers, and VPN • Supporting customers by developing, reviewing and/or validating level and detailed network design documentation. • Supports Engineers on customer calls when needed. • Design
database monitoring solution. You will work both on-premises and in the cloud solutions to ensure the security You will conduct with the feature team members, system analysis, design, development and testing for their robust automated test cases to ensure technical solutions meet expected outcomes and business objectives procedures and protocols as well as required system documentation Support operational excellence goals through strong operations knowledge. Resolve escalated support topics to ensure the highest availability of critical
Developer to develop, maintain and establish system solutions in line with quality and delivery requirements present proposed system solution to IT Project Manager / Leader and User Management or System owner Develop Develop systems solutions in line with quality and delivery requirements Preparation of system/technical documentation training Compiling of user and operational manuals System audits Users sign off Understanding of integration technologies Coordination between development and support environments Assisting with the business case Planning
Reference: JHB001745-KK-1 Explore cutting-edge IT solutions at our South Africa IT Hub, where innovation meets Certification Solid experience in SAP SD Vehicle Management System (VMS) is an added advantage. Expertise in MM Any S4HANA experience Experience with Vehicle Management System (VMS) ABAP debugging beneficial (Workbench related Blueprint documents. Analyzing and providing solutions to the Vehicle Sales process. Updating and maintaining tests, Integration tests, and System Integration security tests. System Monitoring including Idocs Monitoring
Integration tests, and System Integration security tests
- Proactively proposing solutions to improve business
processes
- Supporting the functional team with issues and providing solutions-based approaches
- SAP Cloud Platform
- SAP Solution Manager ChaRM
- SAP Business Workflow
- SAP UI5
- Project Solution Planning, Estimation, and Costing
- Application
Go-live support
- Handling Tickets and Tasks within defined SLAs
- Troubleshooting system issues
assist with problem identification and possible solution by means of skills such as code debugging. The for Integration requirements. Provide System Proposal / System Design Specifications to Technical team user manuals. Support experience S/4HANA Functional experience will be advantageous Solution Manager experience documentation Integration between other SAP and non-SAP Solutions Analytical and problem solving skills Communication tests and System Integration security tests Proactively propose solutions to improve the support of (new)