and Kafka environment Following up on incident tickets to make long term improvement The team operates
resolving, and closing operational and maintenance tickets within SLA's. Development debugging Interact with
Go-live support.
- Operations experience (ticket handling, problem, incident management)
-
meetings, calls, and emails.
through meetings, calls, and emails. Handling Tickets and Tasks with the responsibility for closing them
Troubleshoot and resolve operational and maintenance tickets within defined SLAs. Collaborate with consultants
resolving, and closing operational and maintenance tickets within SLAs.
resolving, and closing operational and maintenance tickets within SLAs.
closing of Production Support tickets (Incidents & Problems tickets) within defined SLA's (Service