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in an SAP environment (Treasury, Banking, Cash Management, In-House Cash, Multi-Banking-Connectivity) Work PIC processes (Problem, Incident & Change Management Perform daily operations tasks and end user support Back-out Planning Business Continuity Management (BCM) Change Management (CM) Cut-over Planning Fall-back Fall-back Planning Incident Management (IM) IT Service Management (ITSM) OPS Advanced Training OPS Basic Training Training Problem Management (PM) Release Planning Start Up Management (SUM) System Monitoring Technical Continuity
user support and training as required.
staff (both in person and remotely), as well as managing IT assets and software licenses. Key Responsibilities: training as required. Manage and update the IT asset register. Software: Install and manage relevant software Provide user support and training. Networking: Manage networks across the organization. Troubleshoot Analytical and problem-solving skills. Time management and customer service skills. Tertiary IT hardware
a Fixed Term Contract in Midrand to oversee and manage initiatives within the financial services, insurance cyber governance, risk, controls and compliance management in a technology environment 3 – 5 years' experience experience in IT Audit and Assurance management in a Cyber or technology environment Duties: Proactive approach governance is reflected across the entity. Actively manage risks on the Cyber Risk Register from intake to current and emerging risks are being monitored and managed. Proactive Control design and implementation guidance
a Fixed Term Contract in Midrand to oversee and manage initiatives within the financial services, insurance cyber governance, risk, controls and compliance management in a technology environment 3 – 5 years' experience experience in IT Audit and Assurance management in a Cyber or technology environment Duties: Proactive approach governance is reflected across the entity. Actively manage risks on the Cyber Risk Register from intake to current and emerging risks are being monitored and managed. Proactive Control design and implementation guidance
and resolution of English and German IT Service Management (ITSM) VIP and end-user support requests Be responsible development teams in constantly improving our Endpoint Management platforms stability and availability Work with Change and Problem management) Plan and execute maintenance tasks (change management) Plan and execute lifecycle tasks (technical lifecycle, change management) Resolve incident tickets Analyse and resolve Directory/Azure Active Directory Exposure to device management (SCCM, Workspace One, Microsoft Intune etc) Exposure
offices. The Incident Coordinator will responsible to manage and coordinate incidents and requests from initiation A Service Desk Agent is responsible for the management of incidents and requests in order to achieve achieving resolution within SLA. This extends to the management and coordination of a request until total closure specifically logged and therefore, are required to manage the incident during the incident lifecycle Act of incidents to IT internal management or to external 3rd Party Management if required to resolve and
APP we provide managed services for end user computing, ICT resourcing, project management and consultation
APP we provide managed services for end user computing, ICT resourcing, project management and consultation