offices. The Incident Coordinator will responsible to manage and coordinate incidents and requests from initiation A Service Desk Agent is responsible for the management of incidents and requests in order to achieve achieving resolution within SLA. This extends to the management and coordination of a request until total closure specifically logged and therefore, are required to manage the incident during the incident lifecycle Act of incidents to IT internal management or to external 3rd Party Management if required to resolve and
APP we provide managed services for end user computing, ICT resourcing, project management and consultation
APP we provide managed services for end user computing, ICT resourcing, project management and consultation
to basic architectural design, and effectively manage developers within the team. 1. Business Requirement stakeholders, including business analysts, project managers, and end-users, to ensure accurate interpretation business requirements. 5. Developer Management: Lead, motivate, and manage a team of developers, fostering Azure DevOps or similar tools for agile project management and version control. Experience in basic architectural software design patterns. Ability to prioritize tasks, manage time effectively, and thrive in a fast-paced, dynamic
Access Management. Service Management: Incidents Monitoring, manage SLAs, problem management reporting Logstash, Influx DB, Dynatrace, Oracle, Postgres, Management of Keys, Certificates and Secrets Dev: Java, Provide middleware support and configuration management for application dependant software i.e., Webservers
on premise and cloud platforms. Automate the management of infrastructure patches and maintenance. Work Provide middleware support and configuration management for application dependant software i.e., Webservers Access Management. Service Management: Incidents Monitoring, manage SLAs, problem management reporting Logstash, Influx DB, Dynatrace, Oracle, Postgres, Management of Keys, Certificates and Secrets Dev: Java,
Operations
- Incident Management (IM)
- Change Management (CM)
- Problem Management (PM)
- IT
incident, change, and problem management Experience with project management and/or IT provider steering database concepts Proficiency with IT configuration management processes and tools (CMDB) Basic enterprise IT and implement solutions Effective stakeholder management and communication skills Ability to work independently Experience in managing the integration of database systems, including data flow management Understanding system's operation Experience performing Operational Management duties such as long-term planning to create initiatives
proposed system solution to IT Project Manager / Leader and User Management or System owner Develop systems Requirements processing, gathering, analysis, management and communication Document requirements in appropriate methodology followed Assist with identification and management of risks Important: A clear criminal record is
system solution to the IT Project Manager / Leader and User Management or System Owner Develop systems Requirements processing, gathering, analysis, management, and communication Document requirements in appropriate methodology followed Assist with the identification and management of risks TechStack: Java 11, 2EE, Junit, SQL