presentation delivery. IT Operational Experience as per ITIL Project management experience. Agile Methodology
meetings. Daily use of the Agile Tool Chain, as per the updates required by the respective feature team(s)
Preparation of system/technical documentation (as per ISO standards) NB: By applying for this role, you
Testing Skills - Additional Responsibilities as per Agile Working Model (AWM) Charter Advantageous Skills
to achieve the First Call resolution rate defined per customer The First Line Support Engineer must analyse
multiple sites/locations. Any additional topics as per the GROUP AWM Model Important: A clear criminal record multiple sites/locations. • Any additional topics as per the GROUP AWM Model • Important: A clear criminal
resolve systems-related queries, supporting all Month End procedure requirements.
processes
Flexible working of 1960 hours in a 12-month period
High Work-Life balance
Remote /
area. Must be committed to complete the full 12 months programme. TECHNICAL AND BEHAVIOURAL COMPETENCIES:
area. Must be committed to complete the full 12 months programme. TECHNICAL AND BEHAVIOURAL COMPETENCIES: