Working closely with the Technology Manager, the Server and Systems Engineer is responsible responsible for planning, implementing, and managing enterprise server systems that support and facilitate the enterprise-level network servers and storage systems.
together with the DevOps Operations/Technical manager of all technical (non-functional) projects/maintenance projects/ maintenance are on-time, within budget and managed according to GROUP standard processes (ITPM). Provide analysis to management team to enable them to make informed decisions regarding resource management. Proactively maintenance of the environments including patch management and upgrades. Responsible for implementation Administration. Incident and Request Management. Change Request Management. SAP Technical System Monitoring
industry is looking for a Technical Lifecycle Management Engineer to join their team. Contract up to end processes with the focus on Technical Lifecycle Management. Support with the Planning, conducting and after after care related to Technical Lifecycle Management activities. Support with the documentation of infrastructure with other experts with regards to IT Service Management. Ensure, drive, steer, report and improve the Communication / Optimization/Improvement in IT Service Management (ITIL) with focus on TLM. Review and reporting
in periodic drills to test their effectiveness. Manage security vendors and service partners, ensuring contractual obligations. Prepare reports for upper management on the state of the security posture. Collaborate to draft technical responses to opportunities. Manage all Technical delivery activities in projects, customers. Work and Collaborate with the Project Management Office in ensuring adequate project scoping, resourcing, delivery, resolution management and ensuring objectives are met. Work and collaborate with
report on returns location validated and sent to management highlighting all issues for investigation and technical team focusing on resolving issues and managing client expectations. Identify and communicate communicate urgent attention to technicians or Management. Managing and handling all customer queries. Ensure delivery This would be at the discretion of your Line Manager
Desired Experience & Qualificationmanage the interaction between customers and technicians
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business requirements and specifications. Build and manage the product backlog in line with roadmaps and provide product value proposition. Provide appropriate management reporting. Contribute to the implementation of agreements in place with the Senior ICT Operations Manager. Contribute to effective sales, marketing, and Identify new opportunities, markets and needs. Manage product stakeholder forums. Identify legislative encourage strong teamwork. Manage areas of critical compliance and actively manage non-conformance. Continually
in an SAP environment (Treasury, Banking, Cash Management, In-House Cash, Multi-Banking-Connectivity) Work PIC processes (Problem, Incident & Change Management Perform daily operations tasks and end user support Back-out Planning Business Continuity Management (BCM) Change Management (CM) Cut-over Planning Fall-back Fall-back Planning Incident Management (IM) IT Service Management (ITSM) OPS Advanced Training OPS Basic Training Training Problem Management (PM) Release Planning Start Up Management (SUM) System Monitoring Technical Continuity
user support and training as required.
staff (both in person and remotely), as well as managing IT assets and software licenses. Key Responsibilities: training as required. Manage and update the IT asset register. Software: Install and manage relevant software Provide user support and training. Networking: Manage networks across the organization. Troubleshoot Analytical and problem-solving skills. Time management and customer service skills. Tertiary IT hardware