Support troubleshooting, resolving, and closing of Production Support tickets (Incidents & Problems tickets)
configuration Executing the analysis and resolution of Production Support calls Raising Change Requests (CR's)
necessary changes through configuration, and resolve production support calls.
- Change Management:
functional team members and engage directly with product owner(s) and external partner feature team(s) for
for the Enterprise, deliver fit for purpose data products, and support data initiatives. In addition, Data
development and testing for their assigned technical products or applications within the context of an agile/DevOps
configuration Executing the analysis and resolution of Production Support calls Raising Change Requests (CRs) and
with other functional consultants, developers, product owners and various global stakeholders in a bigger
maintenance topics Interact with an international product team, external providers, vendors and customers
external vendors and agencies to coordinate the production of marketing materials when necessary. Web Design