quality and delivery requirements Compiling of operational manuals Ensure software maintainability Deployments/ setup and the Devs are required to attend to operational incidents when required as well as be on occasional internationally Influence team culture in a positive manner Operations and infrastructure debugging and fault-finding backend applications, debugging and fault-finding, Operations Coordination between development and support
system handover and start-up tasks to ensure operational readiness of systems Ensure that all processes knowledge database resolveIT) Attend and moderate operation meetings. NB: By applying for this role, you consent years Linux experience Minimum of 6 years of IT operations experience Minimum of 6 years of ITIL work experience TECHNICAL SKILLS Deep ITSM knowledge Experience in Operations and structure teams Functional knowledge Understand
for overseeing and optimizing customer support operations, contributing to a positive customer experience
Compiling of user and operational manuals 2nd and 3rd level technical operational support for developers
Compiling of user and operational manuals 2nd and 3rd level technical operational support for developers
Our client requires the services of an Operations Engineer (Advanced) – Midrand/Menlyn/Rosslyn/Home Office soon as possible ROLE: IT experience delivering operations support services Strong analytical and problem-solving
delivery requirements Compiling of user and operational manuals Ensure software maintainability and efficient setup and the Devs are required to attend to operational incidents when required as well as be on occasional developing frontend & backend applications Operations knowledge, experience and infrastructure debugging
Receiving, troubleshooting, resolving, and closing operational and maintenance tickets within SLA's. Development QUALIFICATIONS/EXPERIENCE 5-8 years of DevOps (Operations, configuration/development) experience in commercial/and/or weekends and public holidays on implementation and operations (IT Support) related tasks. Flexibility to take
Deployments/ Releases Required to attend to operational incidents when required as well as be on occasional Influence team culture in a positive manner DevOps Operations and infrastructure debugging and fault-finding
Implement the solution and conduct a handover to operations Manage the project through its lifecycle Effective processes and systems Understanding of the JD Group operating model Express and implied ethical responsibilities