Self-development in relevant certifications and/or courses Designing and implementing new technology solutions
recurring incidents) User (including superusers) training needs assessments Documentation of implemented changes where required Training Identifies individuals who should be trained/up-skilled and provides Assist and ensure business-relevant documentation (training and scenario documentation down to process steps) Identifies training needs for end-users and review training material for both initial training and follow assessment of user skills Apply/recommends changes to training documentation where unclear or insufficient information
mentored by business and product specialists Develop training material for end users Keep abreast of legislation developments in field of expertise by identifying training courses and career progression for self through input
outcomes. To become a trusted technical advisor and training resource as well as a technical resource for all status of the development plan back to the vendor Training and up-skilling of partners Development partner presales resources of partner Training on vendor sales tools Training on vendor processes and systems level of partners Involving partners in vendor training and events Ensure operational excellence of vendor
role involves providing technical support and training to staff (both in person and remotely), as well with security protocols. Provide user support and training as required. Manage and update the IT asset register licensed and updated. Provide user support and training. Networking: Manage networks across the organization
and successful project outcomes. Training and Support: Provide training and support to staff on RPA and
software installation, and providing support and training to end-users. Key Performance Areas: Data and configure, and maintain user accounts, assisting in training employees on IT systems and tools. Achieve good good end-user feedback and conduct effective training sessions. Backup Disaster Recovery and Security Management:
outcomes. To become a trusted technical advisor and training resource as well as a technical resource for all the development plan back to the vendor
Training and up-skilling of partners
Development resources of partner
Training on vendor sales tools
Training on vendor processes and systems
of partners
Involving partners in vendor training and events
Ensure operational excellence
Required Minimum Education / Training
- Grade 12
- Bachelors Degree in Computer
Agile teams, preferably within a SAFe Agile Release Train