department is delivering quality services to end-users, meeting service level agreements, and resolving plan and budget for support services, manage requirements and service contracts, deliver in terms of and service providers in order to establish a positive, profitable and enduring collaboration, co-operation lines of service which includes performance of financial analysis in collaboration with service and client client delivery management Manage support services area in a cost effective manner applying relevant methodologies
Reference: JHB001739-Laka-1 SAP Software Engineer-Tax/Customs (Advanced) Join our IT Hub South Africa, offering Project Experience - SAP GTS / Customs Process Knowledge - SAP FI - SAP CO - SAP MM - SAP SD - SAP Hana
using C# Hands-on experience with Azure cloud services, including Azure Functions, Azure Web Apps, Azure ability. Contact Nicole Flatscher on nicoled e-merge .co .za or call her on 011 463 3633 to discuss this and
l>
Responsibilities • Providing timely technical support to customers via various channels such as phone, email, Freshdesk • Communicate timelines with customers while adhering to our service level agreement for issue response/resolution Increase customer happiness and retention by meeting and exceeding customer support service levels. • Maintaining a high level of professionalism and customer service at all times. • 24x7 standby. • Manage and & consultation services on the supported systems as required by the customer. • Ensuring all system
delivery from the team, strengthen and advises customers and the Engineering team on the security systems' maturity and resilience posture for protecting customer s and Phakamo s digital assets. Key Objectives: company's operations from product development to customer service. Keep abreast of new security threats and their effectiveness. Manage security vendors and service partners, ensuring that they meet all contractual to technical requirements in the delivery to customers. Work and Collaborate with the Project Management
strategic use of the Customer Relationship Management (CRM) system to enhance customer engagement, sales driving CRM strategy and maximizing the value of customer data within the organization. CRM Strategy and strategies aligned with business goals to drive customer acquisition, retention, and satisfaction Define and customer insights Collaborate with cross-functional teams (Sales, Marketing, Customer Service) to proper configuration, customization, and integration with existing systems Customize CRM workflows, data
support for projects Customer account management and technical support services Monitor integration of of client feedback into project execution and service enhancements Coordinate and track asset and resource mitigation Monitor contractual compliance according to customer agreements Oversee and monitor project budget
support for projects Customer account management and technical support services Monitor integration of of client feedback into project execution and service enhancements Coordinate and track asset and resource mitigation Monitor contractual compliance according to customer agreements Oversee and monitor project budget