founded in the mid-2000s, is an accredited education services organization delivering high-impact skills development regulatory compliance. This role collaborates with departments to prepare budgets, forecast financial performance
and enhance the configuration of the Business Services Systems Identify and maximize opportunities and to improve product, service and standardize business processes Support IT Department Apply now For more
from existing customers and on-boarding new customers in the region. You will be the Customer champion and and the face of the Company in ensuring customer satisfaction and positioning the Company as their partner existing revenue streams by minimising churn of services. Drive cross-functional collaboration to achieve Develop revenue from new Company products and services, thereby increasing the Company's share of wallet elevate the Company as the partner of choice for services in Africa and the Middle East. KEY PERFORMANCE
responsible for the efficient logging and response to customer requests, adherence to specific Operational Level positive first call resolution rates and overall Service Level Agreements. Key Skills / Competencies/Qualifications experience is an advantage. 2 year previous IT Service Desk experience Excellent data capture and typing troubleshooting skills Previous experience with a Service Desk Application Must show a good understanding Support Engineer is responsible for the capturing of customer requests from varied inbound sources into the
partners and other departments and maintaining data consistency across departments and process partners partners. Empower users through training and self service solutions. Develop a deep understanding of processes
identifying and managing risks arising from own department. Support standardised delivery processes. Improve improving team results. Deliver best practice services, and meet and exceed client expectations in support business IT collaboration. Monitor and manage client, service providers, partners and other stakeholder expectations actions through building trust and respect by department members, direct reports and managers. Ensure year are achieved within planned budget. Deliver services to stakeholders by meeting and exceeding client
performance
Key performance Drive customer adoption and usage of digital products and services Performance will be sales and growth, revenue, adoption and usage, customer satisfaction (NPS), goal completion rates, cross-selling experience (essential) Experience with Digital service and product management (essential) Product Development
Responsibilities • Providing timely technical support to customers via various channels such as phone, email, Freshdesk • Communicate timelines with customers while adhering to our service level agreement for issue response/resolution Increase customer happiness and retention by meeting and exceeding customer support service levels. • Maintaining a high level of professionalism and customer service at all times. • 24x7 standby. • Manage and & consultation services on the supported systems as required by the customer. • Ensuring all system
Reference: ITE005975-SAN-1 A leading financial services providers holding company is recruiting for an optimizing resources and assets managed within the department. Manage and report on the performance of a diverse to the development of new applications to meet customer requirements. Participate in development activities