Go-live support.
closing of Production Support tickets (Incidents & Problems tickets) within defined SLA's (Service
administrators, and external accreditors. Skill in examining and re-engineering operations and procedures,
administrators, and external accreditors. Skill in examining and re-engineering operations and procedures,
DUTIES AND RESPONSIBILITIES Attending to Help Desk tickets and closing them in a timely manner. Troubleshoot
closing of Production Support tickets (Incidents & Problems tickets) within defined SLA's. Technically
clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility for closing the
clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility for closing the