an opportunity for a Managed Services Manager available within their Managed Service and Software Support Familiarity with call centre technologies and software. Basic understanding of IT service management principles
an opportunity for a Managed Services Manager available within their Managed Service and Software Support Familiarity with call centre technologies and software. Basic understanding of IT service management principles
Drive Automation. Use best practice QA principles. Assist the company in driving high efficiency & QA resource allocation and availability to assure productive and sustainable use of available resources taking consideration customer demand versus resource availability i.e. resource and capacity management. Responsible
Drive Automation. Use best practice QA principles. Assist the company in driving high efficiency & QA resource allocation and availability to assure productive and sustainable use of available resources taking consideration customer demand versus resource availability i.e. resource and capacity management. Responsible
performance, scalability, and integrations.
Additional Skills:
)
Strong organizational skills.
Basic experience/understanding of AWS Components
fka · AWS EMR
· Redshift
· Basic experience in Networking and troubleshooting network
tested and debugged. - Strong organizational skills. Basic experience/understanding of AWS Components (in order (“not drag and drop”) Kafka · AWS EMR · Redshift · Basic experience in Networking and troubleshooting network
experience (e.g., REST APIs) - Solid Linux skills - Basic enterprise IT network know-how, including network Administrator knowledge - Programming knowledge - Basic enterprise IT network know-how, including network