Access Management. Service Management: Incidents Monitoring, manage SLAs, problem management reporting Logstash, Influx DB, Dynatrace, Oracle, Postgres, Management of Keys, Certificates and Secrets Dev: Java,
education (desirable):
Relevant Management or Contact Centre Certifications
Minimum
Centre's
3+ years in Contact Centre Management / Supervision
Required nature
experience:
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will have a proven track record of successfully managing products and projects, including business models financial models, progress tracking, resource management, and team capacity.
Essential skills and skills, business process design, Agile project management, and knowledge of BPMN or UML and APIs. Familiarity Familiarity with JIRA, Confluence, or similar task management or documentation tools is also required.
The documenting facts, providing insights, making decisions, managing tasks, producing output, taking action, pursuing
our clients. You will also be responsible for managing a team of HVAC technicians and ensuring that all quality standards. RESPONSIBILITIES Maintenance Management Oversees all HVAC installations and maintenance are managed according to the terms and conditions that were agreed on. Customer Service Management Liaise building maintenance queries timeously. General management of tenant-landlord relationships Build a good contractors. Risk Management Ensures compliance with relevant Acts. Controls, manages, and governs the
our clients. You will also be responsible for managing a team of HVAC technicians and ensuring that all quality standards. RESPONSIBILITIES Maintenance Management Oversees all HVAC installations and maintenance are managed according to the terms and conditions that were agreed on. Customer Service Management Liaise building maintenance queries timeously. General management of tenant-landlord relationships Build a good contractors. Risk Management Ensures compliance with relevant Acts. Controls, manages, and governs the
Administration
these by strategizing accordingly Communication management (newsletters and notifications) JIRA coordination Confluence design, build and maintenance Compliance management (YPA documentation, Audits, LRE and KPI adherence) experience in a corporate environment Project managements qualification and/or relevant experience Essential knowledge Change Management (CM) IT Service Management (ITSM) Release Planning Start Up Management (SUM) System System Monitoring Technical Continuity Management (TCM) Excellent proficiency in the Agile Tool Chain (JIRA
when required. Install and configure database management systems (DBMS) ensuring that the DBMS can handle efficiency of the database management system including proper handling of patch management and updates. • Capacity FIC's databases including selection of database management systems/platforms. • User Support - provide support integrity and security. • Service provider management - manage relationship with service providers' providing services to the FIC. • Project management - adhere to project management standards and techniques in the
Manages the team and the sprints, being responsible for communication, team health and culture. Has (years): 7+ years working experience 2+ years of managing a team
Required nature
maintenance of 1 or more projects
Line management of Android developers (and iOS devs a plus)
Project management
Project implementation management.
Documentation
Knowledge of development pipelines
Team Management 25%
Increase teams effectiveness