Our client is searching for an IT Service Desk Technician (Helpdesk 1st Line Support) to join their team team in Kempton Park Job purpose Service Desk Technician providing first-line support to Client Sites using non-pinging sites (on monitoring systems) with technicians assigned to sites. Contact clients to confirm ticket has been created and is being assigned to a technician. Provide the Status of the Ticket to the Client response to Field / Site Engineers. Inform the Technician that the ticket has been assigned via IM Tools
progressively responsible roles such as field technician, engineer, team lead. This hands-on experience experience leading and motivating a team of field technicians, engineers, and support staff.
managing field teams, comprising field team technicians, in a specific area. Plan tickets for teams every teams' work. Performance management of field team technicians. Oversee that teams have completed daily summaries
progressively responsible roles such as field technician, engineer, team lead. This hands-on experience experience leading and motivating a team of field technicians, engineers, and support staff. Regional or Area
provide technical guidance, and coach IT Support Technician's. Preferably the suitable applicants must be
communicating findings with the support team and site technicians. Key Responsibilities: Perform remote daily system
an On - Site Senior Installation and Support Technician to their Port Elizabeth based team. An exciting