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About the Role: As an Account Manager, you will be responsible for:
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About the Role: As an Account Manager, you will be responsible for:
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About the Role: As an Account Manager, you will be responsible for:
Development Solutions External Client Service Account Manager – Gauteng Permanent position Matric certificate/ the IT software solutions services rendered to EITHER: the Pension, Provident and Retirement, Annuity Funds Financial services /OR Healthcare Industries or other financial services Must have Project Managing working Software solutions and in SDLC and Agile Project Management businesses processes Experience gained in travelling to deployments to external client environment. Manage IT Software deployments Hotfixes, patches, release
required to operationalise business needs for a new service.
resources to deploy solutions.
Well-established IT security services company has an opportunity for a Managed Services Manager available within within their Managed Service and Software Support Department at Route 21 Corporate Park, Irene, Gauteng Minimum Centre or Customer Support Management role Extensive experience in managing a team within a call center technologies and software. Basic understanding of IT service management principles (ITIL certification is a plus) high levels of customer satisfaction. Schedule and manage staff to maintain 24/7 coverage. Implement and
Centre or Customer Support Management role
Manage Technical department and ensure high level of customer services, this includes counter support
telephonic support, site support and repairs.
Manage operational availability of all internal systems
Design of security systems and solution testing
Manage training academy
Training of installers and
end-users
Min. 10 years exp as a Tech Service Manager
Must have security product knowledge and