PURPOSE: Account Managers focus on achieving their sales targets from within existing accounts only. The The Account Manager will be required to perform 2 primary roles: 1) Account Management: day-to-day management smooth running of their Account(s), delighting the client(s) with good customer service in all aspect of administration administration and delivery of service. 2) Account Development: Partner with customers to clearly understand excellent customer service, in order to grow existing accounts. KEY RESPONSIBILITIES: Account Operations
Accountable for achieving broadband and PABX sales revenue and connection by actively hunting for new behaviour Customer relationship management Customer service management Ability and willingness to travel
that all new processes align to best practices Accountable for eliciting requirements and solution design Insurance systems Work experience with a policy admin system preferably one of those offered by one of
Responsibilities
record of excellent internal and external customer service Successful team builder with people management integrity, diligence, charisma, innovation and customer-service attitude and projects a professional appearance/demeanor create opportunities for wider collaboration in the account and company. Maintain active participation in developing and ongoing interaction with clients. Governance/Account Management Ensure critical and key performance exceeding the plan. Ensure retention of all existing accounts Grow current business lines and expand the scope
record of excellent internal and external customer service Successful team builder with people management integrity, diligence, charisma, innovation and customer-service attitude and projects a professional appearance/demeanor create opportunities for wider collaboration in the account and company. Maintain active participation in developing and ongoing interaction with clients. Governance/Account Management Ensure critical & key performance exceeding the plan. Ensure retention of all existing accounts Grow current business lines and expand the scope
record of excellent internal and external customer service Successful team builder with people management integrity, diligence, charisma, innovation and customer-service attitude and projects a professional appearance/demeanor create opportunities for wider collaboration in the account and company. Maintain active participation in developing and ongoing interaction with clients. Governance/Account Management Ensure critical and key performance exceeding the plan. Ensure retention of all existing accounts Grow current business lines and expand the scope
terms and conditions that were agreed on. Customer Service Management Liaise with tenants and resolve the processes and systems within the area of accountability to ensure compliance and minimize business
attributes:
customer base.