Reference: JHB001793-GuguN-1 Role Overview: As an IT Helpdesk Operations Consultant (German Speaking), you'll
Key Responsibilities:
- Provide IT operations support, focusing on production issues.
- Resolve IT incidents and manage escalations.
- Guide stakeholders through the incident management process.
- Monitor IT system error messages and process email requests.
Junior Internet Helpdesk Support - Edgemead - R14 500 (Depending on experience) Do you have a minimum
TB1200
Day to day management and monitoring of helpdesk
SQL scripting
Project management
Day-to-day/ongoing management and monitoring of helpdesk Manage and actively maintain IT service provider
hardware and/or software issues recorded on the helpdesk including issues related to computers, monitors
ITIL-based MIS support process for users, covering helpdesk, ITSM ticketing, troubleshooting, log analysis
Experience
VMware Experience Microsoft 365 & SharePoint Admin Centre Email Migrations Networking Setup, Maintenance
MIS support processes, serving as the beacon for helpdesk support and troubleshooting. Keep the ship on