Our client in the telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit. The
Introduction
Our client in the telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit.
Reference: DBN002936-CR-1 Call Centre Manager Our client is looking for a Centre Manager in Umhlanga following requirements: A strong knowledge of call centres An analytical mindset At least 5 years of experience
Reference: DBN002936-CR-1 Call Centre Manager Our client is looking for a Centre Manager in Umhlanga following requirements: A strong knowledge of call centres An analytical mindset At least 5 years of experience
requirements:
preferably with a minimum of 1 year experience in a call centre environment. Design and implementation of QA years Quality Assurance experience withing a call centre environment. Familiar with data and root-cause
liaise with end-user community/client via the Call Centre to assist with the resolution of more complex requests; Facilitate inbound communication via the Call Centre during peak hours; Build good relations with researching and sharing ideas on best practice in the Call Centre Service delivery; Maintain customer information
department staff, including education, training, and call centre specialists. ● Advises human resources on staffing
solve complex business problems and support call centre operations. This hybrid role offers the flexibility
operational development team directly supporting the call centre, reporting to the Head of IT with dotted line queries and the side effects on a busy operational call centre. Create and maintain constraints, keys and indexes technical team, management and non-technical call centre agents. Very good problem-solving skills and