welcome new customers and explains promotions and requirements of on-boarding process to customers Liaises Skilled agent with outbound and inbound experience Ensuring that clients' needs and requirements are understood adaptability to different personality types 1 year call centre experience in the igaming sector .
This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join Division in Durban. The successful Candidate will be required to Lead, Manage, and ensure the Effective and very closely with Stakeholder Management such as Campaigns, Workforce Management, the Dialler teams and our and support of client engagement requirements as and when required Lead tactical accountability for the Ensure SLA ratings with strategy/campaigns/dialler/WFM meet required standard Keep informed about clients
This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join Division in Durban. The successful Candidate will be required to Lead, Manage, and ensure the Effective and very closely with Stakeholder Management such as Campaigns, Workforce Management, the Dialler teams and our and support of client engagement requirements as and when required Lead tactical accountability for the Ensure SLA ratings with strategy/campaigns/dialler/WFM meet required standard Keep informed about clients
service offering. The successful candidate is required to provide accurate information to the customer unresolved calls are escalated to the correct stakeholders. KEY RESPONSIBILITIES: Handle incoming calls Manage outbound calls Handle all inbound & outbound customer interactions Answer incoming calls within Service customers to provide installation and training Outbound calls to customers to provide feedback on queries Educational / N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added
opportunity Established client requires a Package Consultant: Unica /Campaign to join their dynamic team initiatives and operational improvements. Work on requirements analysis, solution design, configuration, implementation experience in SuccessFactors Employee Central is required. Bachelor's degree in Marketing, Computer Science experience in Unica/Campaign design and execution Strong understanding of marketing campaign management and
We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful displaying a customer focused approach. This Role requires a good understanding of hardware breakfix processes this creates strict timelines for a Service Desk Agent to work within. Key Skills/Competencies: Matric customer satisfaction is achieved. A Service Desk Agent is responsible for the management of incidents and
ng>Database Querying
The support agent will need to use TSQL to query the many databases
parameters to development bugs.
Required Skills and Behavioral Competencies:
PTA003012-CB-1 We are looking for a Software Support Agent with a calm yet time conscious demeanour for a dynamic accurate bug reports Database Querying The support agent will need to use TSQL to query the many databases entering incorrect parameters to development bugs. Required Skills and Behavioral Competencies: Advanced TSQL
and support to the fulfilment team. Requirements:
company has an opportunity for an Application Support Agent available within their Managed Service and Software Route 21 Corporate Park, Irene, Gauteng. Minimum requirements: 2 years working experience within the same