This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join Business or a related field Minimum 10 – 12 Years' experience in Collections Environment/ Financial Services Services Industry Minimum 5-10 Years' experience in a Management role
This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join Business or a related field Minimum 10 – 12 Years' experience in Collections Environment/ Financial Services Services Industry Minimum 5-10 Years' experience in a Management role
brand loyalty through a personalised customer experience Correctly escalate issues to internal teams Delivers Multi Skilled agent with outbound and inbound experience Ensuring that clients' needs and requirements adaptability to different personality types 1 year call centre experience in the igaming sector .
We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful data entry skills Proficient in English 2 years' experience in a service desk role Ability to effectively coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone times Ensure 98% of all calls are answered within 30 seconds. Update the call at least once a day with
Collaborate on developing e-commerce customer experience and operational plan to support business objectives Analyse data and performance of e-commerce customer experience to draw performance insights, identify gaps and orchestration & improvement Manage online customer experience optimising for sales and customer sentiment, industry accepted customer experience metrics Relevant qualification or experience in Data Analytics/Process Analytics/Process management. 5 years' experience in Customer Service Experience in online customer journey mapping
/>Job Title: Automated Tester with API Experience
Employment Type: 6 Months
automation.
BACKGROUND AND EXPERIENCE REQUIRED:
FinTech. We would not achieve the success we do without their continued passion, dedication, and innovation unresolved calls are escalated to the correct stakeholders. KEY RESPONSIBILITIES: Handle incoming calls Manage outbound calls Handle all inbound & outbound customer interactions Answer incoming calls within Service customers to provide installation and training Outbound calls to customers to provide feedback on queries Educational Qualifications Call Centre / Financial Services experience will be an added advantage Years of Experience 1 – 2
available for a Project Manager with Business Analyst experience to join their team.
Project Manager
needs to have sufficient business insight and experience to be able to clearly communicate solutions to
Skills and Experience:
and precision. Salary: Negotiable- Depending on Experience About the Role: The Software Developer will play related field (preferred but not required); Proven experience in software development, with a focus on designing stakeholders. Salary: Negotiable- Depending on Experience
but are not limited to: Must have 8 years of experience as an all-round BA (data, process, systems and financial services experience as a Business Analyst specifically in Banking. Must have experience as a Business mechanism Must know how to calculate FX products Experience in various project methods and principles (Agile Certificate or Diploma, aligned to relevant experience - Relevant Bachelors' Degree / Diploma / recognised tertiary institution. Skills: Formal or practical experience in the BABOK Multiple process notations Business