incoming chats Make outbound calls Handle all inbound & outbound customer interactions Answer incoming application queries Assist with general product queries Contact customers to provide installation and training N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added advantage Years of Experience 1 – 2 Years Call Centre experience will be an advantage Other requirements
Adhere to KPI structure Multi Skilled agent with outbound and inbound experience Ensuring that clients' needs adaptability to different personality types 1 year call centre experience in the igaming sector .
br />- At least 8 years experience in SAP R/3 Inbound Logistics processes and set up as a functional
processes)
- At least 8 years experience in SAP IT Inbound Logistics Process Monitoring: IDOCS; RFCs; understanding
telephonically (Web Application Support)
To provide leadership and day-to-day management for key aspects of the work of the Outbound Department. Ensure SQCCS requirements are met and monitored Ensure steps 5 – 7 are implemented and monitored Ensure that the clients Way is implemented Drive Continuous improvement through problem solving m
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This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join
This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join
PTA003012-CB-1 We are looking for a Software Support Agent with a calm yet time conscious demeanour for a dynamic telephonically (Web Application Support) User contact and communication (telephonic and digital) Create accurate bug reports Database Querying The support agent will need to use TSQL to query the many databases
Key responsibilities: