This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join successful Candidate will be required to Lead, Manage, and ensure the Effective and Efficient Operation closely with Stakeholder Management such as Campaigns, Workforce Management, the Dialler teams and our Clients. This role will report to the General Manager. Key Responsibilities: Meet and exceed primary people, process, financial and stakeholder metrics Management of joint business objectives in tandem with Risk
This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join successful Candidate will be required to Lead, Manage, and ensure the Effective and Efficient Operation closely with Stakeholder Management such as Campaigns, Workforce Management, the Dialler teams and our Clients. This role will report to the General Manager. Key Responsibilities: Meet and exceed primary people, process, financial and stakeholder metrics Management of joint business objectives in tandem with Risk
Customer (VOC), NPS, CSAT, CRM, and complaints management solutions.
services, card personalisation and issuance, credit management software as well as debit and credit card payment stakeholders. KEY RESPONSIBILITIES: Handle incoming calls Manage incoming emails Handling incoming chats Make outbound N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added advantage Years of Experience 1 – 2 Years Call Centre experience will be an advantage Other requirements
communicated accurately and that their expectations are managed at all times. Building a strong, in-depth product adaptability to different personality types 1 year call centre experience in the igaming sector .
successful applicant will be required to lead and manage multi-disciplinary teams to deliver on project Liaison.
Asset Management;
Municipal Budget Preparation and Long-Term
/>Financial Management, Accounting and Reporting;
Revenue and Expenditure Management;
Municipal
/>Municipal Supply Chain Management;
GRAP Implementation and Preparation of the Annual Financial Statements;
has an opportunity for a Managed Services Manager available within their Managed Service and Software Support Years in Call Centre or Customer Support Management role Extensive experience in managing a team within Power BI, ClickView, Excel, CRM systems, call centre software). Accuracy in handling data and reports Familiarity with call centre technologies and software. Basic understanding of IT service management principles operations of the call centre to ensure high levels of customer satisfaction. Schedule and manage staff to maintain
is an authentically African and globally wired management consulting firm specialising in all major industries that enable Africa's development. The Engagement Manager leads the day-to-day planning, execution and delivery delivery of client projects whilst managing scope, quality, schedules and budgets, as well as guiding results. Overall, the Engagement Manager is responsible for managing clients' expectations of projects project goals and client mandates Applies project management knowledge and techniques to ensure delivery of
in Call Centre or Customer Support Management role