controls and processes to continuously measure and improve coverage and operating effectiveness of controls controls and processes to continuously measure and improve coverage and operating effectiveness of controls
Objective 2 : Client Experience Key Results : Improvement in First Call Resolution (FCR) to 70% on all
reviewing configuration and designs and documenting improvements when necessary. Expand the use of automation
criticality and benefit to business. Maintenance and Improvement - Maintain system components and ensure reliable
reviewing configuration and designs and documenting improvements when necessary.
management. Make recommendations to management for improving processes. Capture procurement items on the business
Create, implement and maintain a continuous improvement plan for QA. Working closely with the project
report on performance problems and performance improvements on a division level. Ensure investigation of
different processes involved.