Service Desk Agents I to join our IT support team. As Service Desk Agents, your primary duties allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to to and closed.
You've worked your way up from Business Analyst to Project Management and you've done this successfully in the fund administration industry. Is this you? You've built your career in fund administration where you've progressed from a BA to actually managing the full life cycle of a project and this i
JOB DESCRIPTION Key Responsibilities: User Support Triaging and Technical Troubleshooting Incident Management Documentation Software and Application Support Continuous Improvement Requirements: Based in Cape Town Must have matric 3 years of experience in an IT service desk or technical support role.
Management Team, Merchants Department, Impacted Call Centre Agents.
About the job The Technical Support Agent will be responsible for delivering exceptional client service escalations and complaints from clients. Support Agents deal mainly with inbound technical support and trouble-shooting queries. It is the responsibility of the agent to ensure that all issues are thoroughly investigated Recommended Requirements and Experience: • Previous call-centre experience in a customer services capacity, preferably
beneficial but not a must.
Assurer - Call Centre Our client is looking for a Quality Assurer to work at a call centre. Applicant
would be beneficial but not a must. 5 Years in Call Centre or Customer Support Management role Extensive Extensive experience in managing a team within a call center or customer support environment. Experience in overseeing g., Power BI, ClickView, Excel, CRM systems, call centre software). Accuracy in handling data and reports and communication purposes. Familiarity with call centre technologies and software. Basic understanding limited to: Oversee daily operations of the call centre to ensure high levels of customer satisfaction
would be beneficial but not a must. 5 Years in Call Centre or Customer Support Management role Extensive Extensive experience in managing a team within a call center or customer support environment. Experience in overseeing g., Power BI, ClickView, Excel, CRM systems, call centre software). Accuracy in handling data and reports and communication purposes. Familiarity with call centre technologies and software. Basic understanding limited to: Oversee daily operations of the call centre to ensure high levels of customer satisfaction
related issues Assisting the Senior LAN Admin, System Admins, IT Managers and Head of IT with all IT user issues (Local and Remote) Assist Senior LAN Admin with maintaining Server room (Switches, Routers escalation of any issues and calls. Ensure prompt feedback to all calls assigned and do follow ups with function – logging and maintaining all support calls Matric CompTia A Essential CompTia N or IT Diploma