both business and technical requirements for all customer relation management systems. Be involved in the applications and perform capacity planning of services in line with business requirements. Gauteng based
who aim to design, build, and implement modern Customer centric digital solutions in an agile environment for the end-to-end technical design of sales and service journeys across a wide range of products.
synchronize data between their applications and services. Our innovative solutions include a low-code visual the US, with on-premise options. We use Azure services and integrate with GitHub, managing development platform rebuild, and by 2024, we are migrating customers to this new platform with advanced capabilities responsible for providing technical support to our customers. You're someone who has worked with databases team. Key Duties and Responsibilities: Respond to customer inquiries via email, phone, and live chat in a
strategic use of the Customer Relationship Management (CRM) system to enhance customer engagement, sales driving CRM strategy and maximizing the value of customer data within the organization.
CRM Strategy
strategies aligned with business goals to drive customer acquisition, retention, and satisfaction.
and customer insights.
Collaborate with cross-functional teams (Sales, Marketing, Customer Service)
configuration, customization, and integration with existing systems.
Customize CRM workflows, data
risk & results
- Managing Customer & Stakeholder relationships
-
performance, product spend, odds and margin analysis, customer segments and player profitability, casino promotions
across the customer experience
- Work collaboratively with all customer facing functions
consistent and accurate message is provided to customers on casino products
- Quality
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- Understand casino capabilities and customer needs and anticipate their future needs
supporting the design and technical development of new customized solutions. Critical to the success of successful
candidates will be the ability to develop strong customer relationships to solicit and identify business
teams (including Customer Service and Technical Development) to improve the entire customer experience.
and trends regarding customer's product use and behaviours as well as customer sentiment and feedback Agile/SCRUM methodology Experience in Financial Services sector is required Experience working in the payments
and trends regarding customer's product use and behaviours as well as customer sentiment and feedback Agile/SCRUM methodology Experience in Financial Services sector is required Experience working in the payments
the world's largest cash and asset conversion service provider with multiple locations across South Africa MS SQL; T-SQL Web API 2 / Core & Rest web services .NET Core ASP.Net WinForms; UWP Entity Framework testing and validation procedures, collaborate with customers or departments on technical matters such as software applications. Collaborating with departments or customers on project requirements, status updates, support enhancements. Engaging in technical discussions with customers or departments regarding software system design
Enterprise Portal / UI5 Portal. Design, build and test custom SAP technical solutions based on business requirements Full life-cycle SAP implementation including all custom reporting, interfaces, enhancements, forms, workflows development and support using HTTP, XML, SOAP, Web Services, RFC, IDOCS and ABAP. Code, test and document through an appropriate testing process. Focus on customers and their requirements. Establish and maintain maintain effective working relationships with customers, colleagues, senior management and software users to