diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring immediate first line support and daily assistance of all IT related issues Assisting the Senior LAN Admin System Admins, IT Managers and Head of IT with all IT related functions. Troubleshooting and problem work Manage assets and software licenses - capture all details in IT equipment database. Maintaining company any issues and calls. Ensure prompt feedback to all calls assigned and do follow ups with users. Assisting
MAIN RESPONSIBILITIES Timeous resolution of all IT related faults logged at the Helpdesk. Investigate faults logged on helpdesk. Service and maintenance of all computers (production and office) at the Business the company 1st Tier and 2nd Tier maintenance of all servers (CPU, RAM, Disk Space usage and consumption) routers, switches etc) Daily plant inspection on all IT Infrastructure. Implementation of Anti-virus software update IT support documentation. Perform standby for all IT related faults after normal business hours with
data capture and typing skills Must be able to use all Microsoft Office applications. Must show excellent required from an Engineer at all times. The First Line Support Engineer must, at all times, understand the sensitive nature of their support offering and must ensure that all tasks and actions are done so with honesty and integrity Hand-over all incidents to the next shift for further resolution. Required to adhere to all Service Desk and Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for
To ensure that all network elements are monitored on a 24/7 basis.
• Capture all network incidents
on the FMS
• Report, handover and escalate all network faults according to NMC Fault Handling and
prescribed service level agreements
• Hand over all relevant network incidents to operational support
• To ensure that all network elements are monitored on a 24/7 basis.• Capture all network incidents incidents on the FMS• Report, handover and escalate all network faults according to NMC Fault Handling and Escalation the prescribed service level agreements• Hand over all relevant network incidents to operational support•
agreement. Ensuring that all network elements are monitored on a 24/7 basis Capturing all network incidents Management System Reporting, handing over and escalating all network faults according to Network Management Centre prescribed service level agreements Handing over all relevant network incidents to operational support
assistance for all users, nationally. Troubleshooting and repairing of faulty solutions Management of all Boardrooms testing and monitoring of Proof of Concept deployments All reporting required Responding to calls logged by remote/telephonic support Review, understand and enforce all policies and procedures outlined in the company`s
o ensure that all network elements are monitored on a 24/7 basis.
Responsibilities: To ensure that all network elements are monitored on a 24/7 basis. Capture all network incidents on on the FMS Report, handover and escalate all network faults according to NMC Fault Handling and Escalation the prescribed service level agreements Hand over all relevant network incidents to operational support
definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility Project kick-off: For each project, identifies all technical and engineering client/site responsibilities matters, milestones and all client dependencies. Project lifespan: Ensure that all their projects are delivered upcoming milestones and invoices etc. Tracks and drives all the required dependencies and actions with the client documentation (progress reports) updates. Identifies all tasks necessary from internal teams (Product design