assistance for all users, nationally. Troubleshooting and repairing of faulty solutions Management of all Boardrooms testing and monitoring of Proof of Concept deployments All reporting required Responding to calls logged by remote/telephonic support Review, understand and enforce all policies and procedures outlined in the company`s
o ensure that all network elements are monitored on a 24/7 basis.
Responsibilities: To ensure that all network elements are monitored on a 24/7 basis. Capture all network incidents on on the FMS Report, handover and escalate all network faults according to NMC Fault Handling and Escalation the prescribed service level agreements Hand over all relevant network incidents to operational support
will work closely with the IT team to ensure that all systems are running smoothly and efficiently.
Key Manager.
and provide advisory service.
fixed term contract. As first point of contact for all IT support queries, this role will be responsible ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input by the team Maintain a strong customer focus at all times Assist with deployment of new and old devices
being developed would be an added advantage
fixed term contract. As first point of contact for all IT support queries, this role will be responsible ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input by the team Maintain a strong customer focus at all times Assist with deployment of new and old devices
effectively with field and IT teams. Review and validate all project-related documentation to ensure accuracy completeness. Manage the digital filing system to ensure all project documents are properly stored and easily field teams, and internal departments, to ensure all parties are informed and engaged. Assist the Project
Systems Administrator who will assist with maintaining all system infrastructure & user assistance on the members; Troubleshoot issues and outages; Managing all WIFI connections making sure uptime is at 100% for accounts for all staff email accounts hosted with Microsoft; Keep up to date record of all computer assets to handle and prioritize multiple tasks and meet all deadlines Excellent high level of attention to detail and communication skills - ability to liaise at all levels REF:PNET01 Company Description Positioned