dynamic team remotely, leveraging your expertise in ARAS Innovator and Anovia (formerly Matrix1) PLM systems contribute to the implementation and adaptation of ARAS Innovator PLM systems.
Minimum requirements:
candidate's qualifications, skills, and level of experience . Well-established IT security services company Corporate Park, Irene, Gauteng Minimum requirements: Matric and a bachelor's degree/diploma or equivalent in must. 5 Years in Call Centre or Customer Support Management role Extensive experience in managing a team team within a call center or customer support environment. Experience in overseeing 24/7 operations is g., Power BI, ClickView, Excel, CRM systems, call centre software). Accuracy in handling data and reports
candidate's qualifications, skills, and level of experience . Well-established IT security services company Corporate Park, Irene, Gauteng Minimum requirements: Matric and a bachelor's degree/diploma or equivalent in must. 5 Years in Call Centre or Customer Support Management role Extensive experience in managing a team team within a call center or customer support environment. Experience in overseeing 24/7 operations is g., Power BI, ClickView, Excel, CRM systems, call centre software). Accuracy in handling data and reports
documentation and handover to maintenance / call centre and accepting handover from presales for new 2 years' experience in a voice engineer role PABX certifications Avaya IPO, ACCS (call centre) certifications certifications and experience Solid networking knowledge - installation, configuration, and maintenance of and maintenance of VoIP based PABX systems and call centres Working knowledge of different provider links
performance result for any abnormalities, logging calls and following up with service providers and regions network faults according to Network Management Centre Fault Handling and Escalation Procedures within departmental projects Providing support where required Matric essential, tertiary qualification preferred Must work shifts on site At least 5 years similar experience Must have knowledge of incident management and
Minimum education (essential):
Matric
Minimum education (desirable):
Centre Certifications
Minimum applicable experience (years):
5+
/>5+ years in Contact Centre's
3+ years in Contact Centre Management / Supervision
Required nature of experience:
Salary R14,000 to R20,000 per month based on experience. Job Description - Our company is looking for be willing to work shift hours (24/7). Contact centre operates 24/7 - this includes, weekends and public company for all candidates applying - Ensure that all calls and tickets are answered and resolved within the Regularly check and update all calls and tickets. Act on reassigned calls and tickets accordingly. This on-site position. The position is based at 4 contact centres in Diep River,Retreat,Woodstock and Mitchell's
tasks.
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