resolved ● Develop help sheets and knowledge base articles for end users and sales organization. ● Ensure
resolution of issues/errors for Business Partner MD and Article MD. KEY PERFORMANCE AREAS Master Data Governance classification, and validation activities related to articles. Identify, authenticate, and authorise users,
Contribute to the Help Desk knowledge base, add quality articles relating to Problem Resolution about new, and
engineering colleagues, vetting knowledge base articles to aid the teams and customers alike and providing
Thought Leadership: Contributions to well-regarded articles and participation in reputable panel discussions
tasks. Technical Curiosity - Spend time reading articles and keeping abreast of developments in AI and
Contribute to the Help Desk knowledge base, Add quality articles relating to Problem Resolution pertaining to new
Thought Leadership: Contributions to well-regarded articles and participation in reputable panel discussions
Submitting, updating and maintaining knowledge articles related to key topics included in scope of services