Service Desk Manager to support Application Support teams across a few work streams.
The specific focus on application support.
Other information applicable to the opportunity:
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Reference: PTA000019-JVDW-2 We require an application developer servicing the SME and Corporate market Duties: Writing medium to complex systems and applications using best software development practices. Investigating Investigating issues and requests received from Clients. Assisting with data manipulation, database changes and database improving application performance. Maintain quality and ensure responsiveness of applications. Collaborate
Required
experienced individual to join the team. We require an application developer servicing SME and Corporate market Duties: Writing medium to complex systems and applications using best software development practices. Investigating Investigating issues and requests received from Clients. Assisting with data manipulation, database changes and database improving application performance. Maintain quality and ensure responsiveness of applications. Collaborate
determine and correct root cause of incidents; Assist business / system analyst with definition and analysis goals; Deliver the required deliverables as per applicable task assigned; Oral and written communication
specifications Design, build, assemble, and configure application or technical architecture components using business reviews Architect the development strategy for applications and components Ensure smooth communication from/ documentation for the application Provide primary support for installation of application releases into production production Maintain applications according to SLAs or other business requirements Conduct project risks Test Partner with the testing team to ensure applications/components are fully functional Fix any defects
end-user community/client via the Call Centre to assist with the resolution of more complex requests; Develop delivery and shorten lead times; and Provide assistance and information to end-users who cannot access
day-to-day support for our in-house software applications.
Diagnose and resolve software issues promptly
identify and implement software improvements.
Assist in the creation of user guides and training materials
/>Required Skills:
Proven experience in application support, preferably with SQL-based systems.
and develop the next generation of our mobile applications.
Requirements: