Equipment Configuration Preparing properly before attending to a site Liaising with suppliers and senior staff stand-by when required Completing training when not attending to a client Be willing to assist as On-Site Technician
Equipment Configuration • Preparing properly before attending to a site • Liaising with suppliers and senior when required • Completing training when not attending to a client • Be willing to assist as On-Site
project timelines, budgets, and quality standards. Attending to installations and service requests within agreed remotely to help set up systems or resolve issues. Attending to level-1 and -2 escalations in a timeous manner project timelines, budgets, and quality standards. Attending to installations and service requests within agreed remotely to help set up systems or resolve issues. Attending to level-1 and -2 escalations in a timeous manner
root cause, resolution and continuous improvement Attend incident meetings and provide feedback on the tickets categories changes to request changes to rules. Attend Client Operations Operational Meeting and provide provider/funder queries and to perform successful monitoring. Attend Incident Meetings and provide feedback on all incidents Departmental and Company Policies and Procedures. Attend all departmental meetings to stay up-to-date with
root cause, resolution and continuous improvement Attend incident meetings and provide feedback on the tickets categories changes to request changes to rules. Attend Client Operations Operational Meeting and provide provider/funder queries and to perform successful monitoring. Attend Incident Meetings and provide feedback on all incidents Departmental and Company Policies and Procedures. Attend all departmental meetings to stay up-to-date with
management and activity management activities.
*Attend relevant training/courses to gain experience and
management and activity management activities
*Attend relevant training/courses to gain experience and
will be a Team Leader with a car and transport to attend to call outs. Key Responsibilities: Telecommunications
on escalations within Service Level Agreements • Attend to technical and software related queries raised