Manage audio and visual content for clients where required (e.g. For advertising). Load and schedule content content on media players. Conduct courtesy calls to customers. Matric Non negotiable - Min 5 years' working
Service Desk Agents I to join our IT support team. As Service Desk Agents, your primary duties allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to
technical support for selected land phones as well as cellular phones and provide advice
and guidance to
connectivity and availability as per business requirements.
About the job The Technical Support Agent will be responsible for delivering exceptional client service escalations and complaints from clients. Support Agents deal mainly with inbound technical support and trouble-shooting queries. It is the responsibility of the agent to ensure that all issues are thoroughly investigated for overtime where workloads require • Logging of faults where required • First time resolution and ownership query received Recommended Requirements and Experience: • Previous call-centre experience in a customer
Minimum requirements:
Route 21 Corporate Park, Irene, Gauteng Minimum requirements: Matric and a bachelor's degree/diploma or equivalent would be beneficial but not a must. 5 Years in Call Centre or Customer Support Management role Extensive Extensive experience in managing a team within a call center or customer support environment. Experience in overseeing g., Power BI, ClickView, Excel, CRM systems, call centre software). Accuracy in handling data and reports and communication purposes. Familiarity with call centre technologies and software. Basic understanding
Route 21 Corporate Park, Irene, Gauteng Minimum requirements: Matric and a bachelor's degree/diploma or equivalent would be beneficial but not a must. 5 Years in Call Centre or Customer Support Management role Extensive Extensive experience in managing a team within a call center or customer support environment. Experience in overseeing g., Power BI, ClickView, Excel, CRM systems, call centre software). Accuracy in handling data and reports and communication purposes. Familiarity with call centre technologies and software. Basic understanding
Requirements:
six months. Requirements: Experience on architecture design and implementation of Cellular Networks (2G/3G/4G/5G) and packet-switched (PS) for data. Technical Requirements - Mandatory: Responsible for EPC solution, design for a given requirement on the packet core network Strong knowledge in 4G core network, call processing Shall need to design & optimise based on the requirements for Mobility Management Entity (MME), Serving
understand firm and technology goals and requirements. Ensure dialler campaigns operate efficiently within the compliant whilst driving to meet/exceed targets. Key Requirements: Participate in business and technology planning technologies needed to operate customer contact centres Demonstrate deep understanding of customer service for a service organization focusing on Contact Centre's and Contact Center key metrics Excel with evaluation ability to balance internal vs external customer requirements Adaptability / Resilience with the ability to