but are not limited to: Must have 8 years of experience as an all-round BA (data, process, systems and financial services experience as a Business Analyst specifically in Banking. Must have experience as a Business mechanism Must know how to calculate FX products Experience in various project methods and principles (Agile Certificate or Diploma, aligned to relevant experience - Relevant Bachelors' Degree / Diploma / recognised tertiary institution. Skills: Formal or practical experience in the BABOK Multiple process notations Business
candidate's qualifications, skills, and level of experience . Well-established IT security services company must. 5 Years in Call Centre or Customer Support Management role Extensive experience in managing a team team within a call center or customer support environment. Experience in overseeing 24/7 operations is g., Power BI, ClickView, Excel, CRM systems, call centre software). Accuracy in handling data and reports and communication purposes. Familiarity with call centre technologies and software. Basic understanding
candidate's qualifications, skills, and level of experience . Well-established IT security services company must. 5 Years in Call Centre or Customer Support Management role Extensive experience in managing a team team within a call center or customer support environment. Experience in overseeing 24/7 operations is g., Power BI, ClickView, Excel, CRM systems, call centre software). Accuracy in handling data and reports and communication purposes. Familiarity with call centre technologies and software. Basic understanding
documentation and handover to maintenance / call centre and accepting handover from presales for new 2 years' experience in a voice engineer role PABX certifications Avaya IPO, ACCS (call centre) certifications certifications and experience Solid networking knowledge - installation, configuration, and maintenance of and maintenance of VoIP based PABX systems and call centres Working knowledge of different provider links
Salary R14,000 to R20,000 per month based on experience. Job Description - Our company is looking for be willing to work shift hours (24/7). Contact centre operates 24/7 - this includes, weekends and public company for all candidates applying - Ensure that all calls and tickets are answered and resolved within the Regularly check and update all calls and tickets. Act on reassigned calls and tickets accordingly. This on-site position. The position is based at 4 contact centres in Diep River,Retreat,Woodstock and Mitchell's
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technologies needed to operate customer contact centres Demonstrate deep understanding of customer service for a service organization focusing on Contact Centre's and Contact Center key metrics Excel with evaluation understanding of inbound and outbound contact centres & the various data and dialling regulations current trending patterns. Must be able to work without supervision Building IVRs and maintaining current versus headcount costs. Management/leadership experience, abilities, and accomplishments. Expert in large
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