company has an opportunity for an Application Support Agent available within their Managed Service and Software Please note: Only shortlisted candidates will be contacted CareerOpportunity JobSearch NowHiring JuniorPosition
Digital Solutions First line of engagement via telephone and email. Deliver support to resolve various issues related to audio and visual solutions, account administration, suppliers, and general business. Resolve issues and attend to enquiries within given time frames Remotely troubleshoot audio an
General: o Interaction with ops personnel, contact centre personnel, client and other 3PLs. • Tasks could
Service Desk Agents I to join our IT support team. As Service Desk Agents, your primary duties
About the job The Technical Support Agent will be responsible for delivering exceptional client service and complaints from clients. Support Agents deal mainly with inbound technical support and trouble-shooting trouble-shooting queries. It is the responsibility of the agent to ensure that all issues are thoroughly investigated Recommended Requirements and Experience: • Previous call-centre experience in a customer services capacity, preferably
understanding of customer service, architecture and Contact Center platforms, tools and technologies. Demonstrate other technologies needed to operate customer contact centres Demonstrate deep understanding of customer focusing on Contact Centre's and Contact Center key metrics Excel with evaluation of emerging Contact Center issues. All round understanding of inbound and outbound contact centres & the various data and dialling in large scale corporate Contact Center applications. Recent Genesys Contact Center product experience
and WhatsApp requests and queries in an inbound call centre environment, maintaining standards of high service desk analysts possess competency in call centre management tools. Monthly Salary: Market related
and WhatsApp requests and queries in an inbound call centre environment, maintaining standards of high service desk analysts possess competency in call centre management tools. Monthly Salary: Market related
(desirable):
Relevant Management or Contact Centre Certifications
Minimum applicable
(years):
5+ years in Contact Centre's
3+ years in Contact Centre Management / Supervision
HC003132-Moipo-1 Job Tittle - ISP Helpdesk Support Agent Employment - Full Time (Shift based) Job Purpose Additionally, you'll serve as the primary point of contact for customer queries or complaints, extending support experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers