to delivering top-notch products to our valued customers. We operate as a licensed supplier in regulated you'll empower operations to effectively address customer issues while also being on call to handle escalated effective monitoring. Provide second-line support for customer-reported issues. Assume the role of incident coordinator considering cost implications. Collaborate with security advisors to maintain robust security measures for infrastructure
a critical role in the operational success and customer satisfaction of the organization. This position position requires a unique blend of technical skills, customer service aptitude, and a collaborative spirit, Troubleshooting: Provide first-line support to customers, addressing and resolving technical issues with AI-powered management tools to proactively monitor customer systems, identifying potential issues before they ensure optimal system performance and security. -Customer Communication: Serve as a primary contact point
energy, fast paced program of work within the Customer Program. The applicant would be responsible for delivery of large/complex IS project(s) within the IS Customer Programme • Responsible for building and managing business areas of accountability within the IS Customer Programme • Responsible for delivering to the overall IS prioritisation of projects within the IS Customer Programme • Responsible for highlighting and managing managing risks and issues of projects within the IS Customer programme • Responsible for highlighting the interdependencies
of the relevant customer site in Johannesburg, this position reports to the Customer IT Manager with role provides on-site support as required by customers as well as management of all installed site infrastructure execution of assigned tasks and instructions from customer managers and site management Skills Technical
energy, fast paced program of work within the Customer Program.
The applicant would be responsible delivery of large/complex IS project(s) within the IS Customer Programme
Responsible for building and business areas of accountability within the IS Customer Programme
Responsible for delivering to overall IS prioritisation of projects within the IS Customer Programme
Responsible for highlighting managing risks and issues of projects within the IS Customer programme
Responsible for highlighting
to provide technical support and assistance to customers, whether on the phone or in person. Respond to or in person. Inform customers about IT products and services. Walk customers step-by-step through the software. Follow up with customers to ensure satisfactory service. Communicate customer feedback to the appropriate
achievements against target as well as indications from customers on their requirements to be consolidated into SA Cement budget Carry out market analysis of customer behaviour and needs to set the sales strategy acceptable and optimal service delivery levels with customers Grow and defend PPC market share through the leadership intelligence on pricing, competitor activity and customer behaviour to optimise the sales strategy Oversee order to ensure superior technical support to customers and associated stakeholders The technical team
achievements against target as well as indications from customers on their requirements to be consolidated into SA Cement budget Carry out market analysis of customer behaviour and needs to set the sales strategy acceptable and optimal service delivery levels with customers Grow and defend PPC market share through the leadership intelligence on pricing, competitor activity and customer behaviour to optimise the sales strategy Oversee order to ensure superior technical support to customers and associated stakeholders The technical team
Platform projects to enhance configurations and customizations.
Platform projects to enhance configurations and customizations. Support, manage, and deliver ongoing platform platform application support to achieve customer satisfaction and service excellence. Accountable for problem verifications support. Ensure high standards of customer engagement and services are maintained. Expected expenditure. Customer Service Maintains effective working relationships with customers (both internal Functional Consultant in implementing Dynamics 365 Customer Service. Strong understanding of Microsoft Dynamics