The service desk manager is responsible for managing daily operations of the service desk, managing the the service desk team, representing the team to other stakeholders, and helping to ensure that the service improving. To meet these many demands, a good service desk manager must have: The ability to build a understanding of the strategic vision for the service desk and the ability to set the long-term direction Knowledge and understanding of best practices for service management. Strong communication skills, including
Clients to experience a positive difference in service levels and ensure that a high standard is maintained
Clients to experience a positive difference in service levels and ensure that a high standard is maintained
Automation industry is currently looking for a Service Operations Manager (Document Solutions) to be based based in Midrand, Gauteng. The CSSD Service Operations Manager is accountable for the management and and delivery of the Hardware Service portfolio to all customers and Channel Partners. The responsibilities management of critical service areas in the CSSD department which are: Field Service, Hardware Implementation Hardware Service Products and Solutions. Management of hardware service portfolio. Customer SLA management
a Data Centre Service Delivery Manager to be based in Cape Town. The Data Centre Service Delivery Manager ensuring the efficient and effective delivery of services within a Data Centre environment. The position operations, managing service delivery teams, and maintaining a high level of customer satisfaction. This This includes overseeing service level agreements (SLA's), coordinating with internal and external teams teams, ensuring a seamless customer experience. The role involves leadership, strategic planning and continuous
Senior Service Controller within our Service Deparment. They will be responsible for all service related attend to new installations and pending service orders Load service orders to system Coordinate with Project recon for technical team Client communication and service delivery Requirements: Matric Certificate Relevant will be beneficial 3 - 5 Years relevant Client Service Experience 2 - 3 Years stock experience 2 - 3 Years
Reference: CPT000407-CB-2 We require a Field Service Technician with audio visual experience and solid training on AV equipment usage Management of AV service requests and incident reporting Checking of audio-visual meetings and/or events Reporting service escalations to Company Service Desk for any issues that cannot
Requirements:
currently looking to employ a Level 1 IT Field Service Technician based in Port Elizabeth. A wonderful
work experience as Tech Service Manager Management experience of Technical Services Management experience