Our client is seeking a full stack developer with 3-5 years' experience. The ideal candidate will be responsible for designing, developing, and maintaining software applications across the entire stack and hold a firm understanding of web frameworks, APIs, databases, and back-end languages. The succ
Looking For Performance Tester Minimum 5years Experience in Software testing. Minimum 3 years Experience in Performance testing. Load Runner Experience Mandatory Creating test scripts Execute performance tests Identifying testing parameters Load testing Test executions and analysis Minimum 5years Ex
Looking For Automation Tester Minimum 5 years Experience in Software testing. Minimum 3 years Experience in Automation testing. UFT Experience Mandatory Designing and developing test automation scripts. Using test automation guidelines. Minimum 5 years Experience in Software testing. Minimum 3 years
We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone times Ensure 98% of all calls are answered within 30 seconds. Update the call at least once a day with business and the customer Ensure the call classification matches the call description Ensure detailed and
unresolved calls are escalated to the correct stakeholders. KEY RESPONSIBILITIES: Handle incoming calls Manage outbound calls Handle all inbound & outbound customer interactions Answer incoming calls within Service customers to provide installation and training Outbound calls to customers to provide feedback on queries Educational / N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added added advantage Years of Experience 1 – 2 Years Call Centre experience will be an advantage Other requirements
escalation of any issues and calls. Ensure prompt feedback to all calls assigned and do follow ups with function – logging and maintaining all support calls Matric CompTia A Essential CompTia N or IT Diploma
Diagnose and troubleshoot network and desktop (and related IT devices) problems. Perform daily and weekly backups and updates. Create and manage asset register for various IT devices. Installation and configuration of OS, drivers, and applications. Assemble / build PCs and / or replace PC components
beneficial but not a must.
would be beneficial but not a must. 5 Years in Call Centre or Customer Support Management role Extensive Extensive experience in managing a team within a call center or customer support environment. Experience in overseeing g., Power BI, ClickView, Excel, CRM systems, call centre software). Accuracy in handling data and reports and communication purposes. Familiarity with call centre technologies and software. Basic understanding limited to: Oversee daily operations of the call centre to ensure high levels of customer satisfaction
would be beneficial but not a must. 5 Years in Call Centre or Customer Support Management role Extensive Extensive experience in managing a team within a call center or customer support environment. Experience in overseeing g., Power BI, ClickView, Excel, CRM systems, call centre software). Accuracy in handling data and reports and communication purposes. Familiarity with call centre technologies and software. Basic understanding limited to: Oversee daily operations of the call centre to ensure high levels of customer satisfaction