implements standard operating procedures and customer service guidelines relating to IT support.
As L2, or L3) you will exercise your excellent customer service skills along with the ability to apply technical business processes to our customers. The ideal candidate is knowledgeable about IT Service Management, has experience
responsibilities:
* To deliver exemplary customer service to an existing base of dealers, as well as
& antivirus software. A+, N+, MCP an adv. Customer service oriented individual. Own reliable transport
& antivirus software. A, N, MCP an adv. Customer service oriented individual. Own reliable transport
Technical department and ensure high level of customer services, this includes counter support, telephonic
requires a unique blend of technical skills, customer service aptitude, and a collaborative spirit, ensuring knowledge bases, and FAQs to assist in customer self-service and team reference. -Continuous Learning skills, with a focus on providing exceptional customer service. Familiarity with project management and CRM
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or more years' experience in aftersales or customer services. Experience in aftersales in a technical field repairs, and safety requirements. Excellent Customer Service Skills and Knowledge: Strong communication
to enhance business efficiency and improve customer service. Key Responsibilities: Design: Review current high-pressure environment. Attributes: Exceptional customer service orientation. Good work habits under pressure