JOB DESCRIPTION Essential Functions • Monitor process performance and ensure SLAs are being measured accurately • Timely and accurate reporting of both internal and external results • Analyze and interpret data • Drill down causes of low performance of teams • Provide an insight on what is
JOB DESCRIPTION Essential Functions • Monitor process performance and ensure SLAs are being measured accurately • Timely and accurate reporting of both internal and external results • Analyze and interpret data • Drill down causes of low performance of teams • Provide an insight on what is
JOB DESCRIPTION Essential Functions Monitor process performance and ensure SLAs are being measured accurately Timely and accurate reporting of both internal and external results Analyze and interpret data Drill down causes of low performance of teams Provide an insight on what is happening to each p
JOB DESCRIPTION Essential Functions Monitor process performance and ensure SLAs are being measured accurately Timely and accurate reporting of both internal and external results Analyze and interpret data Drill down causes of low performance of teams Provide an insight on what is happening to each p
Minimum Requirement
and quality management frameworks. Collaborate with project management office (PMO) to coordinate project
Responsibilities:
Perform quality checks across all
- Operations: Provide 2nd and 3rd level support
- Coordination:
Perform quality checks across all - Operations: Provide 2nd and 3rd level support - Coordination: Steer
RESPONSIBILITIES:
Supporting the engineering team during planning, design, development, installation, maintenance, and troubleshooting processes.
Analysing existing systems and operations and developing preventative maintenance strategies.
Identifying potential problems and noti