the business needs Provide well-reasoned, user-centered advice on the user interface and user experience
Proven experience / understanding of networks, data centers, security, routers, swicthes, firewalls and load
Sketch, or Figma.
Solid understanding of user-centered design principles and methodologies.
Familiarity
communications platforms, collaboration tools, and contact center solutions. Responsibilities: Execute fundamental
communications platforms, collaboration tools, and contact center solutions.
Responsibilities:
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you’ll do:
you’ll do:
you’ll do:
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and