Reference: NPr001027-SDU-1 Calling all Creditors Managers in Gauteng Duties : Management and development Group governance and compliance standards are met at all times Establish internal controls to deliver efficient managing a department Bachelor's degree Microsoft (all suites) – Advanced ACUMATICA/ERP system Dreamtec
Reference: NPr001027-SDU-1 Calling all Creditors Managers in Gauteng Duties : Management and development Group governance and compliance standards are met at all times Establish internal controls to deliver efficient managing a department Bachelor's degree Microsoft (all suites) – Advanced ACUMATICA/ERP system Dreamtec
client requirements. Testing : • Release note of all changes, new functions and bugs compiled. • Request Request ticket updated according to status. • All relevant code for specific patch/release/hot fix in respective interpreted. • Possible solutions proposed. Operations : • All requests logged and assigned via RT acted on and opportunities. • Fellow colleagues considered in all aspects. • Constant monitoring of client infrastructure whereabouts at all times. • Start, finish and lunchtimes strictly adhered to. • Good timekeeping for all meetings
and willingness to assist the users at all times Ensure 98% of all calls are answered within 30 seconds seconds. Update the call at least once a day with all correspondences and actions to ensure a complete audit resolving the call Responsible for taking ownership of all incidents that are specifically logged and therefore etc. Ensure that all IT incidents are logged, without exception Record details of all incidents, timeously reach a resolution Responsible for ensuring that all details captured into call management system are
diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring immediate first line support and daily assistance of all IT related issues Assisting the Senior LAN Admin System Admins, IT Managers and Head of IT with all IT related functions. Troubleshooting and problem work Manage assets and software licenses - capture all details in IT equipment database. Maintaining company any issues and calls. Ensure prompt feedback to all calls assigned and do follow ups with users. Assisting
MAIN RESPONSIBILITIES Timeous resolution of all IT related faults logged at the Helpdesk. Investigate faults logged on helpdesk. Service and maintenance of all computers (production and office) at the Business the company 1st Tier and 2nd Tier maintenance of all servers (CPU, RAM, Disk Space usage and consumption) routers, switches etc) Daily plant inspection on all IT Infrastructure. Implementation of Anti-virus software update IT support documentation. Perform standby for all IT related faults after normal business hours with
Effectively action the travel booking process at all levels, resulting in an efficient, effective, and differentiates the business. Ensure the ongoing of all-encompassing viability of the division. The consultant process at all levels, including reservations, fares, ticketing, re-issues, refunds for all routing complexities attained on QC checks done on reservations. Ensure that all fees are correctly charged at time of ticketing including additional income and savings to client, when quoting. All documentation to be correctly issued and emailed
data capture and typing skills Must be able to use all Microsoft Office applications. Must show excellent required from an Engineer at all times. The First Line Support Engineer must, at all times, understand the sensitive nature of their support offering and must ensure that all tasks and actions are done so with honesty and integrity Hand-over all incidents to the next shift for further resolution. Required to adhere to all Service Desk and Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for
To ensure that all network elements are monitored on a 24/7 basis.
• Capture all network incidents
on the FMS
• Report, handover and escalate all network faults according to NMC Fault Handling and
prescribed service level agreements
• Hand over all relevant network incidents to operational support
• To ensure that all network elements are monitored on a 24/7 basis.• Capture all network incidents incidents on the FMS• Report, handover and escalate all network faults according to NMC Fault Handling and Escalation the prescribed service level agreements• Hand over all relevant network incidents to operational support•