HC003132-Moipo-1 Job Tittle - ISP Helpdesk Support Agent Employment - Full Time (Shift based) Job Purpose maintenance of the company's Knowledge Base. Minimum Requirements: Certification as IT Technician preferred. A experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers
Technical Team. The successful candidate will be required to assist with the installation, maintenance, candidate will be required to lead a level 1 team of engineers and mentor when required. Key Duties and documentation and handover to maintenance / call centre and accepting handover from presales for new training Communicating customer requirements back to Reflex Minimum Requirements Grade 12 Own reliable transport engineer role PABX certifications Avaya IPO, ACCS (call centre) certifications and experience Solid networking
be willing to work shift hours (24/7). Contact centre operates 24/7 - this includes, weekends and public company for all candidates applying - Ensure that all calls and tickets are answered and resolved within the Regularly check and update all calls and tickets. Act on reassigned calls and tickets accordingly. This on-site position. The position is based at 4 contact centres in Diep River,Retreat,Woodstock and Mitchell's the areas mentioned in this ad where the contact centres are based. R14,000.00 to R20,000.00 before deductions
innovations.
What will be required of you:
WhatsApp requests and queries in an inbound call centre environment, maintaining standards of high customer departments to ensure that IT needs are met. REQUIREMENTS Grade 12 or NQF level 4 National Certificate is also required. It is also vital that service desk analysts possess competency in call centre management
WhatsApp requests and queries in an inbound call centre environment, maintaining standards of high customer departments to ensure that IT needs are met. REQUIREMENTS Grade 12 or NQF level 4 National Certificate is also required. It is also vital that service desk analysts possess competency in call centre management
innovations. What will be required of you: Collaborate with the 24/7 Response Centre, ensuring seamless support Experience with Agile software development and call centre/logistics environments. Excellent communication ability. Contact Phindi a t phindileme-merge.co.za or call her at 011 463 3633 to discuss this and other opportunities
// Develop a Marketplace program strategy for agents and possibly distributers in South Africa. // Analyze opportunities for improvement. // Design Loyalty marketing campaign guides. // Define and review yearly the rewards in English and Afrikaans, oral and written, is required.
// Develop a Marketplace program strategy for agents and possibly distributers in South Africa. // Analyze opportunities for improvement. // Design Loyalty marketing campaign guides. // Define and review yearly the rewards in English and Afrikaans, oral and written, is required.
cross-functional teams to develop and enhance retention campaigns using cutting-edge analytical insights, including drive operational excellence within our retention call center model. Leverage your consumer marketing experience craft innovative acquisition and re-contracting campaigns, backed by data-driven insights. Manage agency/vendor