WhatsApp requests and queries in an inbound call centre environment, maintaining standards of high customer service desk analysts possess competency in call centre management tools. Monthly Salary: Market related
required of you: Collaborate with the 24/7 Response Centre, ensuring seamless support for their app users Experience with Agile software development and call centre/logistics environments. Excellent communication ability. Contact Phindi a t phindileme-merge.co.za or call her at 011 463 3633 to discuss this and other opportunities
report any observation of this not being done User calls and queries are attended to and resolved without stipulated Position will entail travel away from home 5 Year IT Support experience Computer literate Proficient
of SLAs.
Why
performance result for any abnormalities, logging calls and following up with service providers and regions network faults according to Network Management Centre Fault Handling and Escalation Procedures within
Description: My client requires the services of a Data centre Engineer based in the IT Infrastructure Department implementation, maintenance, and optimization of data centre infrastructure, ensuring high availability, reliability critical systems and services housed within the data centre environment. The role involves collaborating with best practices to support the organization's data centre operations. Requirements: Bachelor's degree in Internal Use - Tracker Proprietary Strong IT/Data centre skills/experience/background. Strong understanding
teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service
teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service
Software Engineer (Expert) – Midrand/Menlyn/Rosslyn/Home Office Rotation Amazing brand with cutting edge support Interaction with clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional
(desirable):
Relevant Management or Contact Centre Certifications
Minimum applicable
/>5+ years in Contact Centre's
3+ years in Contact Centre Management / Supervision