systems, process any follow up action, perform all call resolutions related to assigned areas and ensure knowledge Active Directory Exchange Server 2010/2013 (2016 advantage) Matric N and A Nice to have MCSE
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements customer requests from varied inbound sources into the company's Call Management System. Required to can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
be willing to work shift hours (24/7). Contact centre operates 24/7 - this includes, weekends and public company for all candidates applying - Ensure that all calls and tickets are answered and resolved within the Regularly check and update all calls and tickets. Act on reassigned calls and tickets accordingly. This on-site position. The position is based at 4 contact centres in Diep River,Retreat,Woodstock and Mitchell's the areas mentioned in this ad where the contact centres are based. R14,000.00 to R20,000.00 before deductions
tasks.
SAPInboundLogistics ITConsultant KAFKA SAP R/3 Inbound Logistics Agileworkingmodel FuelledbyPassionIntegrityExcellence SKILLS At least 8 years' experience in SAP R/3 Inbound Logistics processes and set up as a functional processes) At least 8 years' experience in SAP IT Inbound Logistics Process Monitoring: IDOCS; RFCs; understanding
required of you: Collaborate with the 24/7 Response Centre, ensuring seamless support for their app users Experience with Agile software development and call centre/logistics environments. Excellent communication ability. Contact Phindi a t phindileme-merge.co.za or call her at 011 463 3633 to discuss this and other opportunities
/>GRIT (Goods Receipt & Steering Inbound Traffic)
PKT Mexico Start-up
ESSENTIAL SKILLS
GRIT (Goods Receipt & Steering Inbound Traffic) PKT Mexico Start-up ESSENTIAL SKILLS REQUIREMENTS:
to be based at our clients site inGermiston to start ASAP. An Important Announcement from (jobscoin.com) (Firewall). Emergency after hours support if a VIP calls.