Requirements:
* Min of 3 years in a technical support role
* Strong IP networking skills
*
seeking a Senior Support Engineer. The role is shift-based weekends and involves supporting business infrastructure Responsibilities: Provide expert-level technical support and troubleshooting assistance to customers via base or ticketing system Mentor and coach junior support engineers, providing guidance, training and knowledge performance Perform post-resolution follow-ups to support requests Reinforce SLAs to manage end-user expectations with cross-functional teams, including Senior Support Engineers, Principal Engineers, Network Engineers
Reference: HC003132-Moipo-1 Job Tittle - ISP Helpdesk Support Agent Employment - Full Time (Shift based) Job outages, and providing comprehensive technical support to resolve issues. Additionally, you'll serve as for customer queries or complaints, extending support beyond technical issues to encompass sales, construction including fiber, wireless, desktop, email, and hosting support. Provide exceptional customer service to FTTH/FTTB PRTG. Minimum 4 years' experience as a Mid-Level Support Engineer in a Call Centre environment dealing with
of all offices and user machines via Microsoft cloud operation security center.
Our client is looking for an eCommerce Support Analyst to join their team. The primary purpose of the role is to enhance the eCommerce operational support of the production environments, implementations ng>
Our client is looking for a Switch Support Analyst to join their team. Primary purpose of the role crucial analytical part of the Switch operations support team in the production payment environment, leading nsibilities:
Technical Support
Effective resolution of escalated for resolution.
Provide 3rd line support functions for the payment service environments
Identify enhancements to improve supportability, operability, automation, and performance of
2nd Line IT Support Montague Gardens, Cape Town R30 000 to R40 000 based on qualifications to join their team as a Full-Time 2nd Line IT Support Person.
As part of our dynamic team, you''ll you''ll play a crucial role in providing top-notch support to both our internal staff and external customers go-to person for resolving IT issues, providing support via a ticket-based system. Your day-to-day tasks employees within our group of companies, as well as supporting our valued external customer base.
Job Summary
Support data collection, current state analysis, data creation, verification
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Responsibilities
Support all aspects of the project and execution of process
template/solution to meet Cape Town requirements.
Support to identify and update/implement key changes related
/>Exposure to and if required, technician lab support to manufacturing teams.
Coordination, execution
methodologies.
Demonstrated proficiency in Microsoft Office products (Word, Excel, PowerPoint) and Googles
Our client is looking for a Senior Support Analyst to join their team. Primary purpose of the role leading analytical part of the Switch operations support team in the production payment environment, leading
Responsibilities:
environment ensuring that it is pacthed and supported.