The Support Force have an opportunity for an experienced 3rd Line Support Consultant to join our service providing email and telephone based technical support to our vast client base, resolving a wide range range of technical customer issues and escalating support requests where necessary to ensure that queries agreed SLAs. You are the last port of call for the support team so your attitude towards tackling something attitude. Our ideal person will be an experienced Support Consultant ideally from a Managed Service Provider
search of a Support Engineer to join our dynamic team, assisting in various daily support activities. and Experience A N MCSA Minimum of 4 years in IT support position Network and Server Knowledge Active Directory
Technical Product Support Specialist Northern Suburbs Cape Town Salary dependent on experience
l scanner experience
Job Functions:
People Support Systems Administrator - Western Cape A dynamic, vibrant and growing cosmetics business for a Systems Administrator to join their People Support team in Bellville, Cape Town. The main role of system performance, ensuring data accuracy, and supporting PS processes through effective system configuration emotions, and behaviours to better manage self and support team goals Technical/Service excellence – consistently results; strive to provide exceptional service and support Relationship-building – build relationships with
request, and queries. Provide assistance with any support and administration duties required by Technicians Technicians and customers. Providing technical support to clients via email and telephone. Daily report on returns with customers. Provide support to technicians and any administration or support requests. Maintain good
Duties
Review Calling
- Conduct customer feedback calls for 6 to 8 hrs per day, for up to 5 days a week (you can choose your days, they don't have to be weekdays and your time can extend beyond the 5 days a week.)We prefer that customers are not call
Salesforce Administration
- Desktop and Hardware Support
- Network Administration
- QMS
- Supporting standard end user applications
- Supporting printers and print services
- Cloud Service Support
- Ability to perform basic repairs on laptops
To assist with maintaining and supporting the IT and CRM systems for the company and ensure optimal functioning Provide internal technical support and occasional client-facing support as well. Minimum Requirements: hardware and software • Supporting standard end user applications • Supporting printers and print services services (i.e. DNS, SMTP, DHCP, etc.) • Cloud Service Support • Ability to perform basic repairs on laptops, 7, 8, 10 • Microsoft Office 2010 - 2016, 365 • Mac OS • Remote Desktop Support • Networking diagnostics
and software
Onsite Support Technician to join their branch in Sandton, Johannesburg. JOB DESCRIPTION: To support ESSN products to existing and potential clients. To support SLAs to existing and potential clients. MAIN DUTIES RESPONSIBILITIES: Provide telephone, face to face and online support to the client Client liaison and communication