successful candidate will be responsible to effectively assist customers telephonically with general and specific system Assist with merchant queries telephically Assist with billing and settlement queries Assist with with Sales leads/queries Assist with application queries Assist with general product queries Contact customers
responsibilities include: Provide pre-sales technical assistance, install and configure the company's equipment smartphones hardware, operating systems, applications. Assist users on their daily job. Maintain office IT infrastructure
training to fellow colleagues and users when required Assist with training – when required Compiling of user user and operational manuals System audits Assist with identification and management of risks Send CV to:
fellow colleagues and users when required
technical support and assistance to staff Install software, hardware and assist with network issues Diagnose
technical support and assistance to staff Install software, hardware and assist with network issues Diagnose
Customer Sales Support Assist Account Managers with new client lead sourcing. Assist Account Managers with support request. First line support is typical user assistance with the standard system(s) functionality. Support electronic media like email, skype, TeamViewer etc. Assist Account Managers with client request management
Integration ETL Development:
limited to) the following:
frequent search queries and developing FAQ
Assist with keyword research
Apply best practice
Provide the unit structure for the application
Assist the public relations development team in the development
(SEO) capabilities, research and tracking
Assist digital marketing team to understand effectiveness
functionality
Assist with frequently asked questions (FAQ)
Assist members with access problems