Software Quality Engineer III (senior full stack): Manage technical delivery and ensure conformance to tools to enhance QA test capabilities in journeys, coach and mentor engineers in squads to enhance delivery
Software Quality Engineer III (senior full stack):
institution actively seeking a permanent Software Quality Engineer I who possesses exceptional expertise
Test Implementation in accordance with the agreed Quality Assurance principles and standards in order to alignment across Business Analysis, Development, Quality Assurance and Environment to optimise the testing
test assets to quality assure the solution and its architecture to ensure the overall quality of the solution whilst aligning to the prescribed enterprise quality practices and standards. Job Responsibilities Build align to the Company Values. Work closely with Quality Assurance Leads, Practice Leads, Business Analysts efficiencies which will ensure quicker delivery with high quality to our clients. Actively participate in the planning of a well-structured quality assurance solution, aligned to enterprise quality practices and standards
beneficial but not a must.
would be beneficial but not a must. 5 Years in Call Centre or Customer Support Management role Extensive Extensive experience in managing a team within a call center or customer support environment. Experience in overseeing g., Power BI, ClickView, Excel, CRM systems, call centre software). Accuracy in handling data and reports and communication purposes. Familiarity with call centre technologies and software. Basic understanding limited to: Oversee daily operations of the call centre to ensure high levels of customer satisfaction
would be beneficial but not a must. 5 Years in Call Centre or Customer Support Management role Extensive Extensive experience in managing a team within a call center or customer support environment. Experience in overseeing g., Power BI, ClickView, Excel, CRM systems, call centre software). Accuracy in handling data and reports and communication purposes. Familiarity with call centre technologies and software. Basic understanding limited to: Oversee daily operations of the call centre to ensure high levels of customer satisfaction
portfolios; · Managing the support Centre, in terms of monitoring inbound calls from participants with regards relationship between Support Centre and administration teams to ensure effective contact centre performance to the products; · Ensure that Support Centre provide quality customer service on every call; · Responding to queries resolution of all FSP queries; Experience: · 2 years call centre industry experience · Experience in a brokerage
portfolios; · Managing the support Centre, in terms of monitoring inbound calls from participants with regards relationship between Support Centre and administration teams to ensure effective contact centre performance to the products; · Ensure that Support Centre provide quality customer service on every call; · Responding to queries resolution of all FSP queries; Experience: · 2 years call centre industry experience · Experience in a brokerage