dynamic and visionary Product Owner to lead the Customer Onboarding function at our esteemed client involved concluded ‘sales’ (new bank customers or new products for existing customers) through a seamless, efficient direction of customer onboarding, optimising commercial outcomes, and delivering a superior customer experience advanced and automated onboarding process that wows customers, maintains simplicity and intuitiveness, and is p>
Head: Customer Support Services (FinTech) (JB4497) Rosebank; Johannesburg R65 000 – R80 000 CTC per month An innovative FinTech company seeks a Head of Customer Support Services to join their close-knit team plans into Africa. The Head of Customer Support is pivotal in ensuring customer satisfaction and enhancing experience. This role involves managing and growing the customer service team, improving efficiencies, and optimizing Systems, or a related field. (Essential). 5 or more years of proven experience managing a customer service
Are you an expert in managing recoveries and liabilities with a drie to deliver exceptional results? Do you thrive in a dynamic environment where your skills can make a significant impact? If so, we are looking for you to lead our Third-Party Claims team. Duties and Responsibilities: Providing guida
stakeholders and customers as needed. Confidentiality: Maintain the confidentiality of customer and client Mandarin, Japanese, Korean). Salary : Market Related Location: South Africa
ATTRIBUTES:
Our client is a large mining concern with mining activities in various sectors and provinces as well as internationally. Their Secretariat require the services of a seasoned Company Secretary in their Corporate Office in Sandton. This is a large, listed group and the position is within one of the su
engage with customer administrators to implement, maintain, and support the products in the customer environment environment. This is a customer-facing role with daily engagements either in person or remote
Implementation
implementation projects
Consultation to ensure customer environment readiness
Configuration and deployment
product
Discuss environment requirements with customer technical specialists including:
Storage
resolve environment related challenges
Identify and investigate product related errors
Plan and
providing presales technical support and service to customers of the Company. Works with business practice and smaller resellers with implementation for their customers. Provide pre- and post-sales support. Provides performing presales technical support and service to customers of the Company Generate and provide bill of materials portfolio. Build visibility with vendors and customers to create a competitive distribution advantage maintaining professional working relations with customers Provides customer training as necessary. Makes
growing team and provide top-notch service to our customers telephonically, and through written communications quality support for our products and services to customers and partners through swift availability by phone and tasks on SAP facilitating the management of customer accounts • Working on escalations within Service Agreements • Attend to technical and software related queries raised by stakeholders • Continuous interaction Service excellence • Matric certificate and/or IT related certificate • Proficient in Microsoft Office •
to increase efficiency and reduce cost drivers related to area of specialisation.